Shipping Policy
This Shipping Policy explains how orders are shipped and delivered by Kittle.
Business Details
Brand Name: Kittle
Seller Legal Name: SIDDHARTHA VASHISHTHA
Business Address: Mainframe, Royal Palms, Goregaon (East), Mumbai, Maharashtra, India – 400065.
Email: getkittle@gmail.com
Phone / WhatsApp: +918655876373
1. Delivery Area
Kittle is currently delivering only in Mumbai for the first launch batch of Kittle Fresh & Fix Kit.
Orders placed from outside Mumbai may be cancelled and refunded unless Kittle confirms delivery separately before dispatch.
2. Delivery Time
Orders are usually delivered within 2 to 4 working days after order confirmation and payment confirmation.
Delivery timelines may change due to address issues, weather, courier delays, public holidays, or other unexpected situations.
3. Delivery Charges
For the first Mumbai launch batch, delivery is included in the ₹999 launch price of Kittle Fresh & Fix Kit.
If shipping charges change in the future, they will be shown clearly at checkout before payment.
4. Order Confirmation
After placing an order, customers may receive order confirmation by email, SMS, WhatsApp, or through Shopify order confirmation.
For the first launch batch, Kittle may contact customers on WhatsApp to confirm delivery details before dispatch.
5. Packed Photo Before Dispatch
For customer trust, Kittle may share a packed order photo before dispatch for the first launch batch.
6. Incorrect Address or Unreachable Customer
Customers are responsible for entering the correct name, phone number, full address, area, landmark, and pincode.
Kittle is not responsible for delivery delays caused by incorrect address, incomplete address, wrong phone number, unreachable customer, or customer unavailability.
7. Delivery Attempt
If the customer is unavailable during delivery, Kittle or the delivery partner may attempt to contact the customer. If delivery cannot be completed due to customer unavailability or incorrect details, the order may be cancelled or rescheduled at Kittle's discretion.
8. Orders Outside Mumbai
For the first launch batch, Kittle is accepting Mumbai orders only. Orders from outside Mumbai may be cancelled and refunded if delivery is not possible.
9. Contact for Shipping Help
For shipping or delivery questions, contact:
Email: getkittle@gmail.com
WhatsApp: +918655876373