Return & Refund Policy

Effective Date: June 2026

This Return & Refund Policy explains when returns, replacements, and refunds may be accepted by Kittle.

Business Details

Brand Name: Kittle
Seller Legal Name: SIDDHARTHA VASHISHTHA
Business Address: Mainframe, Royal Palms, Goregaon (East), Mumbai, Maharashtra, India – 400065.
Email: getkittle@gmail.com
Phone / WhatsApp: +918655876373

1. Product Type

Kittle Fresh & Fix Kit is a personal-use office emergency kit. It includes items such as underarm sweat pads, stain remover roll-on, facial wipes, fashion tape, safety pins, lint remover, pouch, and box packing.

For hygiene and safety reasons, used products cannot be returned.

2. Return Eligibility

Returns are not accepted for used, opened, or partially used products.

A replacement or refund request may be considered only if:

The kit arrives damaged
An item is missing from the kit
The wrong item is delivered
The outer package is visibly damaged at delivery
Kittle is unable to deliver the order after payment confirmation

3. Replacement Eligibility

Customers can request replacement if any item is missing, damaged, or incorrect.

To request replacement, customers must contact Kittle within 24 hours of delivery.

Customers must provide:

Order number
Name
Phone number
Clear photo or unboxing video showing the issue
Description of the issue

4. Non-Returnable Cases

Returns, replacements, or refunds will not be accepted if:

The product has been used
The request is made after 24 hours of delivery
Original labels, packaging, or product instructions are removed by the customer
The issue is caused by incorrect use
The customer changes their mind after delivery
The customer does not like the colour, size, or design after receiving the same product shown on the website
The product does not give a guaranteed result, since results may vary by use, fabric, skin, sweat, stain type, and situation

5. Refund Eligibility

Refunds may be issued only if:

Kittle cannot deliver to the customer's Mumbai address after payment
The order is cancelled by Kittle before dispatch
A valid replacement request is approved but replacement is not possible
There is a duplicate payment or verified payment error

6. Refund Timeline

Once approved, refunds will be processed within 5 to 10 working days.

Refunds may be sent to the original payment method or another mutually agreed payment method.

Bank, UPI, or payment gateway timelines may vary.

7. Damaged or Missing Item Process

If your kit arrives damaged or with a missing item, please contact Kittle within 24 hours of delivery.

Contact:

Email: getkittle@gmail.com
WhatsApp: +918655876373

Please include your order number and clear photos or unboxing video.

8. Product Usage Disclaimer

Kittle Fresh & Fix Kit is made for office emergency convenience. It does not guarantee perfect results in every situation.

Stain remover may not work on all stains or fabrics.
Sweat pads may not stop all sweat marks.
Fashion tape may not work equally on all fabrics or skin types.
Customers should follow original product labels, warnings, and usage instructions.